Frequently Asked Questions - FAQ

GENERAL

How do I get started?

Getting started is very simple. Just use the search tools to find the match you'd like to attend. Then click on the tickets you're interested in to purchase those seats. If you have not done so already, you will be asked to sign in or if you are a new user, create an account.

Are there fees for using Seat Exchange?

Seat Exchange handles your transaction and offers a 100% Buyer Guarantee, there is a 15% fee on most transactions, in addition to the ticket price and delivery charge. All fees are shown on the final step of the purchase process for you to verify before confirming your purchase. Please keep in mind that, upon completing your purchase, all sales are final.

How do I receive my tickets?

After purchasing tickets, the tickets will be sent to the Delivery Address you have chosen using Royal Mail Special Delivery.

Why can't I buy tickets 48 hours prior to the event?

Seats listed on Seat Exchange expire 48 hours prior to the event time. This constraint exists so that tickets can be processed and delivered to you in time for the match.

What is the 'My Account' section?

My Account is where you can go in and manage all of your information. All previous purchases are also stored here for easy access. If you need to print a receipt, or confirmation page, find your transaction in this section and complete your task.

Can I pick up tickets at Celtic Park?

No, Buyers purchase tickets from Seat Exchange, who will send the tickets by Royal Mail Special Delivery to the Delivery Address selected during the purchase process.

What options exist for Delivery?

Seat Exchange uses Royal Mail Special Delivery to ensure you receive your tickets securely and in time for the match. If you experience any problems with your delivery, please use the Contact Us page to inform us.

What is 'Ticket Area'?

Ticket Area is the area or section of Celtic Park where the tickets are located. Where available, the entrance for the tickets is also listed in this section.

What is 'Price Class'?

Price Class details the class of the tickets (e.g. Adult). For Premium and Hospitality tickets, details of additional benefits included within the package is also listed here (e.g. meal, programme, half time tea and coffee, etc).

What is the listing expiration date?

The listing expiration date is the date that a ticket listing expires. Seats listed on Seat Exchange for Celtic FC expire 48 hours prior to the kickoff time. This constraint exists so that tickets can be processed and shipped prior to the event.

Why can I buy tickets for Celtic FC on Seat Exchange?

Seat Exchange is an Official Partner of Celtic FC and is authorised to sell match tickets, premium tickets and hospitality tickets for Celtic first team matches played at Celtic Park. This constraint exists so that tickets can be processed and delivered to you in time for the match.

What is Seatexchange.co.uk?

Seatexchange.co.uk is an online marketplace in which ticket holders can buy and sell tickets to concerts, theatres, sports and all sorts of events. Seatexchange.com provides safe and secure one-stop ticket shopping and works with teams and event owners to make events accessible for all fans.

What is the relationship between Celtic FC and Seat Exchange?

Seatexchange.co.uk is an Official Partner of Celtic FC.

How do I know its safe?

Seat Exchange offers a guarantee which ensures that you will receives your ticket. Please click here to view the Guarantee.

How many tickets can an individual buy?

It is possible to buy up to five (5) Celtic FC tickets per match per user on SeatExchangeco.uk.

Will my details be sold or passed on to anyone other than Seat Exchange?

No, Seat Exchange is committed to keeping your data secure and will not distribute or sell any of your details to any third party company or institution. This is confirmed in our Terms & Conditions.