Terms & Conditions

1.1 Introduction.

Welcome to the Seat Exchange (the "Site"). These Terms and Conditions ("Agreement") list the terms of the agreement between Seat Exchange Corporation ("Seat Exchange" or "We" or "Us") and you ("You") for the purchase and sale of seats ("Seats" or “Tickets”), and all other services that We provide (the "Services"). By using our Site, You agree to accept this Agreement.

1.2 Modification.

If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The revised version of this Agreement is automatically effective seven (7) days after it is initially posted on the Site. Your continued use of the Site and the Services following Seat Exchanges posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site.

2.1 Requirements.

To be a member of this Site, You must agree to accept the terms in this Agreement. You may only use the Services if You can legally enter into and form binding contracts. If You do not qualify, do not use the Services.

2.2 Registration.

We will not allow You to buy before You have registered with Us through SeatExchange.co.uk. Only genuine Celtic supporters may be registered as Buyers. Buyers must provide their real name, address, phone number, and email address.

2.3 Username and Password.

You will need a username and password to use the Site and the Services. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password.

2.4 Making an Offer.

A Celtic supporter who wants to buy a ticket, first searches the Seat Exchange database for tickets listed that match the Buyers desired tickets. Once the Buyer finds a matching ticket, the Buyer notifies Seat Exchange with an "offer" that the Buyer is willing to purchase the ticket. As a Buyer, You grant Seat Exchange permission to charge your credit card, or debit card for the purchase of the selected tickets.

2.5 Payment Authorisation.

When We receive an offer by credit or debit card, We obtain an authorisation from the Buyers credit or debit card equal to the price, booking fees and delivery fee for the tickets. We will also add VAT on our fees as applicable. The authorisation will remain on the Buyers credit or debit card until the sale is completed.

2.6 Collecting Payment.

We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. At no time do We provide the Buyers payment information to a third party.

2.7 Seat Fulfilment.

The Buyer will receive tickets for the seats by mail or by pickup at Celtic Park on match day, or by any other fulfilment mechanism determined by Seat Exchange. Seat Exchange will notify the Buyer by email of how the ticket will be provided.

2.8 Seat Information.

Event dates, times, venues and subject matter, which are listed on the ticket for the seat, may change. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes.

2.9 Dress Code.

Dress code applies for the following areas of the stadium:

  • Hospitality Box

  • Premium Seats

The dress code for Hospitality is JACKET AND TIE

  • Male guests are required to wear a jacket and tie

  • Denim clothing, sportswear, trainers and football colours are forbidden – includes children and females

The dress code for Premium Seats is SMART CASUAL

  • Denim, trainers, and football colours are forbidden

2.10 Dispute Resolution.

After receiving the tickets, if a Buyer is dissatisfied with any part of the purchase the Buyer must follow the rules for dispute resolution outlined in our Seat Exchange Guarantee as specified in our help pages.

3.1 Laws and Regulations.

You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. You warrant that you will also comply with Celtic’s Ground Regulations and standard terms and conditions, save that, notwithstanding the restrictions on transfer and resale in such standard terms and conditions, the sale and purchase of Tickets by You in accordance with this Agreement shall not constitute a breach of the same. You warrant that you are over 18 years old and have the legal capacity to make the transaction.

3.2 Indemnity.

You agree to indemnify and hold Seat Exchange and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by Seat Exchange and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site.

4.1 Investigations.

We may investigate complaints and violations of our policies. You agree to cooperate fully with such investigations.

4.2 Violations, Termination and Suspension.

We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service or denying access. Your purchases may be cancelled if you are a Buyer.

4.3 Disclosure of Information.

You agree that Seat Exchange may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Seat Exchange will cooperate to ensure that violators are prosecuted to the fullest extent of the law.

4.4 Making Adjustments.

You authorise us to withhold payment or charge your payment guarantee method any amount You owe us if (a) an adjustment is made under our Seat Exchange Guarantee as specified in our help pages; (b) We reasonably believe that You have committed fraud or other illegal act or omission during any buying or selling activity and are asked by any regulatory body to withhold payment or charge your payment guarantee method.

5.1 No Warranty.

Except for the express warranties stated in this agreement, Seat Exchange provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Seat Exchange makes no warranty with respect to its software, any tickets, any event, the services Seat Exchange provides, or that sellers or buyers will perform as promised, and Seat Exchange expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.

5.2 Waiver of Consequential Damages; Liability Limit.

Seat Exchange expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Seat Exchanges liability to You or anyone else in any circumstance is limited to the lesser of (a) 200 GBP, and (b) the total value of all tickets and other items you bought and/or sold via Seat Exchange during the action allegedly giving rise to liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Under no circumstances is Seat Exchange liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on Seat Exchange.

5.3 Allocation of Risk.

You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk.

5.4 Release.

If You have a dispute you release Seat Exchange and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.

5.5 Payment of Tax - Indemnity.

You acknowledge that Seat Exchange is not under any duty to act (nor does it act) on your behalf to ensure that any relevant taxes are paid to any tax authority. You shall indemnify Seat Exchange and its parents, subsidiaries, affiliates, officers, directors, agents and employees (as applicable) on an after-tax basis against all liabilities, costs, expenses, damages, interest and losses (including reasonable legal costs and expenses) incurred by Seat Exchange and arising out of or in connection with any claim from any third party (including a government claim) that relates to: (i) any liability for any tax or amounts due under a tax regulation, law, order or decree (whether local, regional, country or international); or (ii) any dispute relating to the tax status of Seat Exchange.

5.6 No agency.

You and Seat Exchange are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement.

5.7 Third Party Information.

We do not control the information provided by other users which is made available through the Site. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. By using this Site, You agree to accept such risks and agree that Seat Exchange is not responsible for the acts or omissions of users on the Site.

5.8 All Sales are Final.

All sales are final. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or loss.

5.9 Change or Suspension of Site.

Seat Exchange reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. During this time, the Site will be temporarily unavailable.

5.10 Notices.

Except as expressly stated otherwise, all notices to Seat Exchange shall be sent through the email form provided on the Site under the Contact Us link. Our street address is 31 Cumberland Park, London W3 6SX, United Kingdom. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Such notice shall be deemed given one business day after the email is sent.

6.1 Ownership of Intellectual Property.

You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, You shall not now or in the future contest the validity of Seat Exchanges Intellectual Property.

6.2 Copyright.

Copyright © Seat Exchange Inc. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of Seat Exchange or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of Seat Exchange and protected by country and international copyright law. Any unauthorised reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited.

6.3 Governing Law.

This Agreement shall be governed by and interpreted in accordance with the laws of England. You consent to the exclusive personal jurisdiction and venue of English courts.

6.4 Miscellaneous.

This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of Seat Exchange, which We can refuse in our sole discretion. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This does not prevent us from varying these terms without reference to them. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph.

7 Safe Harbour.

Seat Exchange operates its business in both the United States Of America and in European Union Countries including the United Kingdom. Seat Exchange collects information from European Union residents as described above and has filed a Safe Harbour self-certification with the United States Department of Commerce. The self-certification can be found at Safe Harbor.

If complaints arise concerning privacy matters, you can contact our Chief Privacy Officer at +1 (0) 866-276-7328. Seat Exchange has also entered into an agreement with BBBonline Inc. to review complaints that have not been resolved alleging that Seat Exchange has failed to comply with the Safe Harbour Privacy Principles. BBBonline Inc. can be contacted at 4200 Wilson Boulevard, 8th Floor Arlington, Virginia 22203 USA. The telephone number for the online Privacy Dispute Resolution Intake Center is +1 (0) 703-247-9333 or go to BBB Online.